Efficient Delivery Solutions

PRIVACY POLICY

At Corivolt Technologies (Pty) Ltd (registration: 2026/340104/07) (“Corivolt”) we adhere to the highest standards of protecting your personal information when we process it by virtue of your use of our application, our services or any related platforms (collectively, “Application”), or by providing us with your personal information in any other way. As such, we have created this privacy policy for you to read and to understand how we safeguard your personal information and respect your privacy (“Privacy Policy”). 

Not all terms are necessarily defined in order or may be defined in our Terms and Conditions of Use (“Terms”).

Please ensure that you read all the provisions below, and our policies and guidelines which may apply from time to time, to understand all of your, and our, rights and duties. 

1. Important Information and Who We Are

This Privacy Policy aims to give you information on how we collect and process your personal information through any form of your engagement with us. This Privacy Policy complies with, and facilitates the obligations required from, the South African Protection of Personal Information Act, No. 4 of 2013 (“POPIA”), as amended. 

It is important that you read this Privacy Policy together with any other privacy policy or fair processing notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are fully aware of how and why we are using your personal information. This Privacy Policy supplements the other notices and is not intended to override them.

We do not process the data of minors nor special categories of personal information. Do not provide us with any such personal data, as it will constitute an immediate and automatic material breach of this Privacy Policy and our Terms.

Responsible Party and Operator

Corivolt is the “Responsible Party” and is responsible for your personal information when we decide the processing operations of your personal information. In many instances, we operate as an “Operator” of personal information on behalf of a Responsible Party who use our services. In that case, that Responsible Party’s privacy policy will apply to your use of their services.

We have appointed an information officer at Corivolt who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact our information officer using the details set out below.

Our Contact Details

• Legal entity: Corivolt Technologies (Pty) Ltd 
• Information Officer:  Annah Maphela Ramollo
• Email address:  support@corivolt.com
• Postal address:  342 GA Shiloane Dubula Mentz, Mankweng, Polokwane, Limpopo, 0727

You have the right to make a complaint at any time to the Information Regulator’s Office of South Africa. We would, however, appreciate the chance to deal with your concerns before you approach any such regulator, so please contact us in the first instance.

Changes to this Privacy Policy 

This Privacy Policy was last updated on 25 May 2026 and previous versions are archived and can be provided on request.

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.

This Privacy Policy is subject to change without notice and is updated or amended from time to time and will be effective once we upload the amended version to the Application. Your continued access or use of our Services constitutes your acceptance of this Privacy Policy, as amended. It is your responsibility to read this document periodically to ensure you are aware of any changes.

Third-Party Links on Application

The Application may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share information about you. We do not control these third-party websites and are not responsible for their privacy statements or terms. When you leave our Application, or engage with such third parties, we encourage you to read the distinct privacy policy of every third-party you engage with.

1. What We Collect About You

Personal data means any information relating to an identified or identifiable natural or juristic person. Personal data does not include information that has been irreversibly anonymised so that the individual is no longer identifiable (including by us or any other person reasonably likely to access the data), but it does include pseudonymised data where the individual could still be identified with additional information.

We may collect, use, store, and transfer (“process”) different kinds of personal information about you which we have grouped together as follows:

Identity Data including full name, date of birth (where required for verification), identification/verification information (where required), and (where applicable) information about your company such as company name, address and company registration details.

Contact Data including email address, contact numbers, and delivery or service contact details (such as collection and delivery contact names and phone numbers) that you provide in connection with a Service request.

Account Data including all information available in an end-users account (including identity, contact and financial data), profile information, login credentials, account preferences, and support enquiries. 

Financial Data including bank account details (for payouts where applicable), third-party payment provider information and payment card details (which we do not store but which are processed by our payment service provider), billing address, and payment transaction references.

Social Media Data including all information available through any public social media account that interacts with our company including posts, stories, likes and comments.

Transaction Data including details about payments to and from you, contracts, contractual terms, contract fees, signups, subscriptions, invoices, payouts (where applicable), and other details of products and services you have obtained from us or provide to us.

Technical Data including internet protocol address/es, login data, browser type and version, time zone setting, device identifiers, cookies, browser plug-in types and versions, operating system and platform, crash logs/diagnostics, and other technology on the devices you use to access the Application.

Usage Data including information about how you use our company, Application, surveys, and Services, including interaction data (such as features used, pages/screens viewed, session duration and in-app actions). 

Marketing and Communications Data including messages sent to us through the Application or otherwise (including in-app chat, emails, calls and SMS/WhatsApp where used), your preferences in receiving notices and marketing from us and our third parties, support queries and communications, and your communication preferences as well as details of which communications were sent to you and how they were sent.

Location Data including your precise or approximate location (including collection and delivery locations, pick-up and drop-off addresses, and where enabled by your device settings, GPS-based location) to facilitate Service requests, matching, navigation and fraud/safety purposes.

Service Request Data including details of the Services you request or provide, such as request type (delivery, moving/transport, relocation assistance), item/order details (where you provide them), special instructions, collection and delivery time windows, photos or other content you upload in connection with a request, and status updates related to fulfilment.

Ratings and Feedback Data including ratings, reviews, complaints, incident reports and other feedback you submit about a Service, a Driver, or your user experience.

Driver/Provider Data (where applicable) including information related to independent third-party providers who use the Application, such as identity and contact details, verification information, licensing/permit information where required, vehicle information, availability, and service history through the Application.

Safety and Fraud Prevention Data including information reasonably necessary to help maintain the security and integrity of the Application and Services, such as authentication data, risk signals, and records of suspicious or potentially prohibited activity.

We may also collect, use, and share Aggregated Data such as statistical data for any purpose. Aggregated Data may be derived from your personal information but is not considered personal information in law as this data does not directly or indirectly reveal your identity. However, if we combine or connect Aggregated Data with your personal information so that it can directly or indirectly identify you, we treat the combined data as personal information which will be used in accordance with this Privacy Policy.

Where we need to collect personal information and you fail to provide that data when requested, we may not be able to provide our services. In this case, we may have to suspend your use of the services but we will notify you if this is the case at the time.

1. How Is Your Personal Information Collected?

We use different methods to collect personal information from and about you, including through:

Direct interactions: You may share your personal information with us by using our Services, or by corresponding with us through the Application, email or otherwise. This includes personal information you provide when you:

• Use our Services;
• Use our Application;
• Contract with us;
• Provide any services to us as a service provider or independent contractor;
• Request information to be sent to you;
• Give us some feedback.

Automated technologies or interactions: As you interact with our Application, we may automatically collect Technical Data and Usage Data about your device, equipment, browsing actions and patterns. We may collect this personal information by using cookies, server logs, software development kits (SDKs) and other similar technologies. We may also receive Technical Data about you if you visit other applications or websites employing our cookies or similar technologies. 

Third parties: We may receive personal information about you from various third parties (as applicable) such as:

• Analytics providers; 
• Marketing platforms and advertising partners; 
• Search information providers; 
• Payment service providers; mapping and location service providers; 
• identity verification and fraud prevention providers; 
• communications providers (such as email, SMS and telephony providers); and 
• (where applicable) background-check or screening providers for independent third-party providers ("Drivers"). 

1. How We Use Your Personal Information

We will only process personal information under one or more of the following legal bases:

• where we have your express consent to do so;
• where we need to consult with you or perform on the Services contract we are about to enter into or have entered into with you;
• where it is necessary for our legitimate business interests (or those of a third party) and your interests and fundamental rights do not override those interests; and/or
• where we need to comply with a legal or regulatory obligation.

1. Purposes For Which We Will Use Your Personal Information

We have set out below the purpose for which we will process your personal information, which includes:

• To provide, operate, personalise and maintain the Application and the Services, including creating and administering accounts, enabling you to request or provide Services, and providing customer support.
• To facilitate and manage Service requests and fulfilment, including matching Users with Drivers, coordinating collections and deliveries, providing navigation and route optimisation (where applicable), and sending service-related notifications and updates.
• To process payments, fees and payouts (as applicable), including payment authorisation, billing, invoicing, refunds, chargebacks, reconciliation and fraud monitoring through our payment service providers.
• To communicate with you, including responding to enquiries, sending administrative messages, service alerts, changes to our Terms and policies, and support and dispute communications (including communications between Users and Drivers facilitated through the Application, where applicable).
• To verify identity and eligibility (where applicable), including verifying account information, preventing misuse of the Application, and conducting screening or checks in relation to Drivers where required for safety, compliance, or risk management.
• To monitor, protect and secure the Application and the Services, including troubleshooting, system administration, testing, analytics, reporting, service improvement, data hosting, access control, and maintaining business continuity.
• To prevent, detect, investigate and respond to fraud, security incidents, prohibited conduct and other misuse, including enforcing our Terms and policies, resolving claims and disputes, and protecting the rights, property and safety of Corivolt, Users, Drivers and the public.
• To improve and develop the Application and the Services, including understanding how the Application is used, performing data analytics, conducting research and surveys, and developing new features, products and service offerings (including using Aggregated Data where possible).
• To provide marketing and promotional communications (where permitted by law), including sending you information about features, offers, and updates, and managing your communication preferences and opt-out requests.
• To comply with our legal and regulatory obligations, and to respond to lawful requests, including record-keeping, audits, tax and accounting obligations, and responding to requests from regulators, law enforcement, courts or other competent authorities.
• To maintain internal business operations, including corporate governance, risk management, insurance, professional advice, training, and management reporting.
• To manage corporate transactions, including any merger, acquisition, reorganisation, sale of assets, or financing, where personal information is relevant to such transaction (subject to appropriate safeguards).
• For any other purpose that is compatible with the original purpose of collection, or where you have provided your consent.

Change of Purpose

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules and where required or permitted by law.

Marketing

We strive to provide you with choices regarding how we use your personal data, particularly around (i) customer marketing (marketing to our customer organisations about Corivolt’s products and services) and (ii) direct marketing (marketing messages sent to you as an individual). You can manage your marketing preferences and exercise your rights in relation to marketing by using the opt-out/unsubscribe mechanism in the relevant communication or by contacting us.

We may send marketing communications where you are (or are considering becoming) a user or Driver and we have a lawful basis to do so (for example, our legitimate interests, where permitted). 

You can ask us to stop sending you marketing messages at any time by using the opt-out/unsubscribe mechanism provided or by contacting us. Opting out of marketing will not affect service communications that are necessary to provide the Services (for example administrative, security, or operational messages) or other processing carried out on a separate lawful basis.

Third-Party Marketing

Whilst we may use your personal information within our company, we will get your express opt-in consent before we share your personal information publicly with any entity outside of Corivolt for marketing.

1. Disclosures Of Your Personal Information

We may share your personal information with the parties set out below to facilitate the Application and Services, to carry out the purposes set out above, and where permitted or required by law.

• Internal third parties including other entities in the Corivolt group and their respective directors, officers and employees, acting as responsible parties, joint responsible parties and/or operators (as applicable);
• authorised third-party service providers under contract with Corivolt acting as operators on our instructions, such as payment service providers, identity verification and fraud prevention providers, communications providers (email, SMS and telephony), mapping and location service providers, analytics providers, customer support tools, cloud hosting and infrastructure providers, and security monitoring providers;
• South African or other national governments, regulators, courts, law enforcement or other competent authorities where we are required to do so or where it is reasonably necessary to comply with law, respond to lawful requests, protect our rights, or prevent fraud or security incidents; and 
• professional advisers and counterparties, acting as operators or responsible parties (as applicable), including lawyers, bankers, auditors, accountants and insurers who provide legal, banking, insurance and accounting services as required.
• Third parties in connection with a proposed or actual business transaction, such as a sale, transfer, merger, acquisition, reorganisation or other disposition of all or part of our business or assets. If such a change happens, your personal information may be disclosed to relevant third parties (such as advisers and prospective purchasers) and transferred to the new owner or successor, subject to appropriate safeguards and continued processing in accordance with this Privacy Policy (unless you are notified otherwise).
• We may disclose personal data where we reasonably believe it is necessary to comply with a legal obligation, enforce or apply our Terms, protect the rights, property or safety of Corivolt, our users or others, prevent fraud or abuse, or establish, exercise or defend legal claims.

We require all operators and other recipients to respect the security and confidentiality of your personal information and to treat it in accordance with applicable law. Where a third party acts as our operator, we do not permit them to use your personal information for their own purposes and we require them to process it only on our documented instructions, to implement appropriate security safeguards, and not to appoint sub-operators without appropriate contractual protections. Where we disclose personal information to an independent responsible party (for example, to facilitate a Service request with a Driver or a business customer), that party will process your personal information in accordance with its own privacy practices and applicable law.

1. Cookies 

The Application uses cookies and similar technologies (such as pixels, tags, local storage, software development kits (SDKs) and device identifiers) to collect and store information when you use or interact with the Application.

These technologies help us to: enable core functionality and security (including authentication, session management and fraud prevention); remember your preferences; understand how the Application is used (analytics and performance); and, where permitted by law, measure the effectiveness of our marketing and deliver more relevant advertising.

Cookies may be “session” cookies (which expire when you close your browser) or “persistent” cookies (which remain on your device for a set period). Some cookies are set by us (first-party cookies) and some may be set by third parties whose services we use (for example, analytics, advertising, security, payment, mapping/location or communications providers), in which case those third parties may collect information about your device and your interactions with the Application in accordance with their own privacy policies.

The information collected through cookies and similar technologies may include Technical Data and Usage Data (for example IP address, device identifiers, browser or app version, operating system, time zone, approximate location derived from IP, pages/screens viewed, links clicked and timestamps). We do not use cookies to intentionally collect information that directly identifies you, however information collected through these technologies may be personal information where it can be linked to you or your account.

You can manage your cookie preferences at any time by adjusting your browser settings or device settings to refuse or delete cookies, and (where available) by using the privacy or cookie settings within the Application. Please note that disabling certain cookies or similar technologies may affect the availability or functionality of the Application and may prevent you from using certain features of the Services.

Where we use non-essential cookies or similar technologies (for example analytics or advertising cookies), we will obtain your consent where required by applicable law, and you may withdraw your consent at any time by changing your settings as described above.

1. International Transfers

We may share and process your personal information outside of South Africa to utilise cloud storage, software services used to operate our business or to engage with third party service providers. 

If we transfer your personal information out of South Africa, we will ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal information to countries that have appropriate data protection legislation in place similar to that of South Africa; and/or
• We will use specific contracts/clauses which ensure personal information is processed and secured lawfully.

1. Data Security

We have implemented appropriate technical, organisational and physical security measures designed to protect your personal information against accidental loss, unauthorised or unlawful access, use, alteration, destruction or disclosure. These measures include (as appropriate) access controls and least-privilege permissions, authentication mechanisms, encryption in transit and at rest, secure hosting and network security controls, logging and monitoring, and procedures for secure storage, transfer and disposal of personal information. We also limit access to your personal information to those employees, agents, contractors and other third parties who have a legitimate need to know, and require them to process it only on our instructions and subject to confidentiality and security obligations.

We have procedures in place to detect, investigate and respond to suspected or actual security compromises involving personal information. Where we are legally required to do so, we will notify the Information Regulator and affected data subjects as soon as reasonably possible after becoming aware of a compromise, and we will provide such information and take such steps as required by applicable law.

1. Data Retention

We will only retain your personal information for as long as necessary to fulfil the purpose we collected it for including any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purpose for which we process your personal information, any other South African applicable law requiring us to retain the personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

We may also anonymise your personal information (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

1. Your Legal Rights

You have rights in relation to your personal information where we are the relevant “Responsible Party” over such personal information. Please contact us to find out more about, or manifest, these rights:

• request access to your personal information;
• request correction of your personal information;
• request erasure of your personal information;
• object to the processing of your personal information;
• request a restriction of processing your personal information;
• request transfer of your personal information; and/or
• right to withdraw consent.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Users with citizenships from jurisdictions other than South Africa, please note that we comply with South African data protection laws when processing your personal information as we are a South African entity. Should foreign law be applicable to your use of the Services and/or the Application in any way, including how we may process your personal information, please contact us and we will gladly engage with you on your rights.

DRIVER TERMS OF USE

Last updated: 25 May 2026

1. Introduction and Legal Terms

By accessing or using our application (“Application”), or any of our services, you agree that you have read, understood, and agree to be bound to the terms and conditions contained herein (“Driver Terms”). All rights in and to the content of the Application always remain expressly reserved by Corivolt. 

These Driver Terms explain the conditions applicable to how you will use the Application. Please read these Driver Terms carefully before using the Application. We will assume you have read and understood these Terms if you continue to access or make use of our Application. 

Please pay specific attention to the BOLD paragraphs of these Driver Terms. These paragraphs limit our risk or liability, constitute an assumption of risk or liability by you, impose an obligation on you to indemnify us, or are an acknowledgement of any fact by you. We may immediately terminate these Driver Terms or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof, at any time for any reason in our discretion.

The terms "user", “you" and “your” are used interchangeably in these Driver Terms and accordingly refer to anyone using the Application as a Driver. Accordingly, the terms “us”, “our” or “we” refers to Corivolt or our possession.

These Driver Terms are supplemental and must be read in conjunction with our Terms of Use and are in addition to and deemed to be incorporated within our Terms and other supplemental policies.

1. Our Services 

The Application is an on-demand e hailing platform that lets individuals and businesses request and coordinate local delivery and assistance services through the Application. Users can arrange for items to be collected and delivered, or request help with tasks such as moving, transporting goods, or relocation-related assistance. The Application provides the technology to connect Users with independent third-party providers (“Drivers”) who fulfil the requested services. Corivolt operates as a software provider and does not itself perform the delivery or moving services (collectively, “Services”). 

1. Driver Services Disclaimer

You acknowledge and agree that:

• Corivolt does not guarantee that you will receive any minimum number of delivery requests, any particular volume of work, any level of earnings, or any continued or uninterrupted access to delivery opportunities through the Application.
• The Application is a technology platform used to facilitate introductions and communications between Users and Drivers. Corivolt does not direct, control, or supervise the manner in which you perform Delivery Services, and does not guarantee the performance, quality, safety, legality, or suitability of any Delivery Services.
• Corivolt is not responsible for the acts or omissions of Users, or other third parties (including other Drivers), including any instructions, information, conduct, delays, cancellations, disputes, or refusal to accept delivery.
• Delivery outcomes may be affected by factors outside Corivolt’s control (including traffic, weather, electrical load-shedding, connectivity issues, road conditions, User availability, and access restrictions), and Corivolt does not warrant that deliveries can be completed within any particular timeframes.
• You remain solely responsible for how you perform Delivery Services (including route selection, handling of goods, compliance with applicable law and road traffic regulations, safety, and User interaction), and for maintaining any licences, permits, and insurance required for your activities.

1. Registering an Account with Us

Creating a Profile: To join the Application we require you to create a profile with us. We ask you to provide us with all the requested information in the on-boarding process including your full name, identity or passport number, vehicle registration, professional driving permit, and financial information. 

Vetting of Information: Our number one priority is safety; we therefor verify your information to ensure we keep our Application safe and that you are qualified to provide Delivery Services. We use a licensed third party with us to verify all Driver information and personal information is therefore only shared, processed, and retained for the purpose of verification. 

Accurate Information: When signing up to our Application you agree to provide accurate, current, and complete information and to update this information as and when it changes. To protect your privacy and security, we take reasonable steps to verify your identity by requiring your password together with your email address to grant you access to your profile and information. Please update your information yourself through your profile or contact us to view or change your personal information provided.

One Account: You may use only your registered account to participate in our Services. You may not allow multiple users under your account or for anyone to impersonate you or to use your login details. We reserve the right to withhold, deny or cancel access to our Services and/or terminate your account if we, in our sole discretion, deem your account as fraudulent, abusive, unethical, suspicious, or otherwise inconsistent with our Terms or any other applicable law or regulation.

Warranty: By sharing your personal information with us, you warrant that you are the person using the Application. You are responsible for the information you provide, and all the actions associated with your account that are taken on the Application. 

SMS: By creating an account with us, you agree that we may send you SMS messages as part of your use of the Services which may include receipt of One-Time-Pin codes or service notifications. 

Unlawful Access: Please let us know if you have reason to believe that your account is no longer secure (for example, in the event of a loss, theft or unauthorised disclosure or use of your login information).

Processing Personal Data: We process personal information in accordance with our Privacy Policy. You understand that we may share with you, personal information of Users pursuant to the provision of your Delivery Services. You warrant that you will process all such personal information in a strictly need to know manner, ensuring all information is processed in accordance with the Protection of Personal Act 4 of 2013 and other applicable privacy laws and regulations. 

1. Payment Terms

Driver Payment: When joining the Application as a Driver, you will receive a wallet on the Application, which you will receive payment for the deliveries you accept through the Application. Your earnings from these deliveries will be paid directly into your wallet which you can withdraw at any time for payment directly into your chosen bank account. 

Pay-outs: To request payment of funds from your wallet, you must submit a pay-out request on the Application. Requests made before 12h00 on any given day, shall receive pay-out within the same day whilst any pay-out requests received after 12h00 shall be paid the following day.

Withholding Payments: We reserve the right to temporarily or permanently cancel or suspend a payment to you where, in our reasonable discretion, the circumstance exists warranting such action. Payment may be withheld where there may be a legal or regulatory risk or a potential breach of existing laws (such as AML/CTF requirements). 

1. Confidentiality

Neither party shall during or after the provision of their respective Services use to the prejudice or detriment of the other party, or divulge to any person any material, trade secret or any other confidential information concerning the business affairs of the other party which may have come into its possession or knowledge during the course of these Driver Terms, or general Terms or pursuant to the booking or provision of any Services.

1. Use Of Sub-Contractors

You are not entitled to utilise sub-contractors for any of the rights or obligations contained in these Driver Terms. 

1. Responsibilities and Warranties

By using the Application and/or the Services as a Driver, you warrant, represent and undertake to and in favour of Corivolt that - 

• you have read and agreed to these Driver Terms (including any incorporated terms and policies) and will use the Application and Services strictly in accordance with them and all applicable laws;
• you have not made any misrepresentations and all information provided by you (during registration and at any time thereafter) is and will remain true, accurate, complete and not misleading in any respect;
• you are above the age of 18 (eighteen) years old, have full legal capacity and authority to enter into and be bound by these Driver Terms, and you are not restricted or prohibited (by law, court order, contract or otherwise) from providing the Delivery Services or using the Application; 
• you lawfully possess and are entitled to submit all information and materials provided to Corivolt (including any personal information relating to you or any third party), that such submission and Corivolt’s processing/use thereof for the purposes of the Application and Services will not infringe any third-party rights or violate any law, and you hereby indemnify Corivolt against any third-party claims, losses, penalties, fines, damages, costs and expenses (including reasonable legal fees) arising from or related to any breach of this warranty or any allegation that Corivolt’s processing/use of such information infringes a third party’s rights or violates applicable law;
• you are appropriately licensed and hold all necessary authorisations, permits, approvals and qualifications (including any professional driving permit, vehicle licence and operating requirements) to provide your Delivery Services, and you will maintain them in full force and effect at all times and provide your Delivery Services in accordance with all applicable laws, standards and road traffic regulations; 
• you will ensure your delivery vehicle (and any equipment you use) is legally licensed, roadworthy, safe, clean, maintained in good working order and condition, and fit for the applicable Delivery Services; 
• you have and will maintain, at your own cost, all insurance required by law and which is reasonably necessary for your activities (including third-party liability cover), and you acknowledge that Corivolt does not provide insurance for you, your vehicle, passengers, goods, or third parties;
• you may not provide any Delivery Service, access the Application for the purpose of providing Delivery Services, or operate a vehicle in connection with the Services while under the influence of alcohol, drugs, medication or any central nervous system depressant that may impair your ability to drive safely; 
• you will respect all other Corivolt users and will treat and interact with a User professionally and with respect and shall not under any circumstance act in a manner that can be construed as racist, sexist, discriminatory, abusive, harassing, confrontational, threatening, violent or unsafe; 
• you will not post, upload, replicate, or transmit any content on the Application that is or could reasonably be considered to be threatening, harassing, defamatory, abusive, racist, sexist, discriminatory, unlawful, misleading, in breach of confidence, in breach of privacy, or that restricts any user in any way from properly using the Application;
• you will not send any unsolicited electronic messages or use any software, routine, device, script, bot, scraper or other means to interfere or attempt to interfere electronically or manually with the operation, availability, security or functionality of the Application including (but not limited) uploading or making available files containing corrupt data or viruses via whatever means, attempting to gain unauthorised access, or defacing, altering, reverse engineering or otherwise interfering with the front end ‘look and feel’ of the Application or the underlying software code;
• you will not infringe the intellectual property, privacy, data protection or other rights of any third party or the Application, and you will not transmit content that you do not own or do not have the right to publish, share, store or distribute;
• you will not use the Application for any commercial purpose other than as expressly permitted by Corivolt herein, and you will not solicit Users for off-platform services or payments in a manner that circumvents the Application;
• you will not use the Application to breach any applicable law or regulation or perform or encourage any illegal activity including (without limitation) promoting or facilitating money laundering, fraud, theft or other financial crimes; and/or
• you will not facilitate or assist any third party to do any of the above, and you will immediately notify Corivolt of any actual or suspected breach of these Driver Terms, unlawful conduct, safety incident, accident, loss/damage to goods, or complaint relating to your Delivery Services that may reasonably be expected to affect Corivolt or any User;

failing which, such action will automatically and immediately be deemed to be a material breach of these Driver Terms, allowing Corivolt to exercise any or all of our rights in the case of breach, including but not limited to denying you access to the Application/Services, reporting your actions to an applicable authority or instituting legal proceedings against you. 

Connected Devices: The Application is only available on compatible devices connected to the internet. It is your responsibility to obtain these devices and any connectivity necessary to use the Application. We do not guarantee that the Application, or any portion thereof, will function on any particular hardware or device.

1. Messages between You and Corivolt

Data messages (including emails) you send to us are deemed received only when we acknowledge or respond to them.

Data messages we send to you are deemed received when they enter your email server inbox and are capable of being retrieved and processed by you.

We may choose not to respond to any email or other data message that is obscene, threatening, defamatory, unlawful, or otherwise inappropriate, and may take appropriate action against the sender.

Internet messages are not guaranteed to be secure and may be intercepted, lost, or corrupted. We are not responsible for the accuracy or security of any message sent by email or over the internet.

1. Intellectual Property

Application IP: All application layout, content, material, illustrations, information, data, software, icons, text, graphics, layouts, images, sound clips, advertisements, video clips, user interface design and layout, trade names, logos, trademarks, designs, copyright and/or service marks, together with the underlying software code, (“the intellectual property”) are owned (or co-owned or licenced, as the case may be) by Corivolt and as such, are protected from infringement by domestic and international legislation and treaties. 

Submitted IP: All rights to any intellectual property you provide to us will remain with you, but for which you have provided us with a revocable, non-exclusive, non-transferable licence to use such intellectual property to provide you with our Services including the use of our Application. 

No Modification of IP: Subject to the rights afforded to you in these Terms, all other rights to all intellectual property on the Application are expressly reserved. You may not copy, download, print, modify, alter, publish, broadcast, distribute, sell, or transfer any intellectual property, editorial content, graphics, or other material or the underlying software code whether in whole or in part, without our written consent first being granted, which consent may be refused at our discretion. No modification of any intellectual property or graphics is permitted. Should you breach these provisions, we and/or the rightful intellectual property rights owner may launch legal proceedings against you for a breach of contract, resulting in a claim of damages against you.

Updates: We reserve the right to make improvements or changes to the intellectual property, information, videos, graphics, and other materials on the Application, or to suspend or terminate the Application, at any time without notice; provided that any transactions or functions already concluded, will not be affected by such suspension or termination (as the case may be). 

Third Party IP: Where any intellectual property has been licensed to us or belongs to any third party all rights of use will also be subject to any terms and conditions which that licensor or third party imposes from time to time, and you agree to comply with such third-party terms and conditions.

User License: Subject to adherence to the Terms, we grant to you a personal, revocable, non-exclusive, non-assignable, and non-transferable license to use and display all content and information on any device which you are the primary user. However, nothing contained on the Application or in these Terms should be construed as granting any licence or right to use any intellectual property without our prior written permission. 

1. Disclaimers

The Application and Services, including intellectual property appearing therein, are provided "as is" and "as available". To the maximum extent permitted by applicable law, we make no representations or warranties, express or implied, including (without limitation) any warranties as to the accuracy, correctness, quality or suitability of the Application, or any warranties, representations or guarantees as to reliability, timeliness, quality, suitability, availability or uninterrupted operation of the Services.

All content, information, and/or opinions of users made available on the Application in relation to any of the Services are those of the authors and not Corivolt. While we may make reasonable efforts to present such information accurately and reliably on the Application, we do not endorse, approve, or certify such information and do not guarantee the accuracy, completeness or currency of such information.

To the maximum extent permitted by applicable law, Corivolt, its shareholders, directors, employees, agents, office bearers, and partners accept no liability for any loss (whether direct, indirect or consequential) arising from information made available on (or by means of) the Application and/or transactions or actions resulting therefrom, or from services offered by Merchants or other third parties through the Application. 

To the maximum extent permitted by applicable law, Corivolt, its shareholders, directors, employees, partners, and affiliates accept no liability for any costs, expenses, fines, penalties, losses or damages (whether direct, indirect, special or consequential), including any economic loss, loss of profits or any punitive damages, resulting from (i) the facilitation and offering of the Services through the Application, (ii) your access to, or use of, the Application, and/or (iii) the provision (or attempted provision) of your Delivery Services, including any acts or omissions by you or any third party. 

We take reasonable security measures to ensure the safety and integrity of the Application and to exclude viruses, unlawful monitoring and/or access. However, we do not warrant or represent that your access to the Application will be uninterrupted, timely, secure or error-free, or that any information, data, content, software, or other material accessible through the Application will be free of bugs, viruses, worms, trojan horses or other harmful components. Your access to and use of the Application is at your own risk, and you should take your own precautions accordingly.

1. Indemnities

To the maximum extent permitted by applicable law, you indemnify and hold harmless Corivolt, its shareholders, employees, and partners from and against any demand, claim, action, application or other proceedings (including reasonable attorneys’ fees and related costs such as tracing fees) made by any third party, arising out of or in connection with: (i) your use or misuse of the Application; (ii) your provision (or attempted provision) of any Delivery Services, including any act or omission, accident, injury, death, loss or damage caused or alleged to be caused by you; (iii) your breach of these Driver Terms (or any incorporated terms or policies) or applicable law; (iv) any failure by you to maintain required licences, permits or insurance; and/or (v) your breach of any privacy or data protection obligations (including under POPIA) in relation to any personal information you receive or process through the Application.

You agree to indemnify, defend (if requested by Corivolt), and hold Corivolt, its shareholders, employees, and partners harmless from any liability, loss, claim, damage, penalty, fine, cost or expense (including reasonable legal fees) incurred by Corivolt arising from or in connection with your breach of these Driver Terms or our Terms of Use, or any allegation that your conduct, content, communications or Delivery Services caused harm to a User, Merchant or any other third party.

This clause will survive termination or expiry of these Driver Terms, to the extent that any claim arises from events occurring prior to such termination or expiry. 

1. Dispute Resolution between you and Corivolt

Negotiation: Should any dispute, disagreement or claim arise between you and Corivolt concerning the use of the Application or the Services, the parties shall endeavour to resolve the dispute amicably, by negotiation, and with the best interests of both parties in mind.

Mediation: Should these parties fail to resolve such dispute in the aforesaid manner or within such further period as the parties may agree to in their negotiation, the parties may approach an independent industry expert who shall mediate the discussions between them to find a mutually beneficial solution.

Arbitration: If the dispute is still not resolved after such mediation, the parties may consent to commence and be party to binding and confidential arbitration in terms of the expedited rules of the Arbitration Foundation of Southern Africa (“AFSA”). 

Jurisdiction: Notwithstanding the above, both parties' consent to the jurisdiction of an appropriate South African court. Either party may also always use the dispute resolution services of any applicable legislative tribunal or ombud, as provided for in applicable legislation.

No publication: The parties both agree that in no circumstance will either party publicise the dispute on any social media or other public platforms. The parties understand that any publicity of this nature can cause serious damage to the other party, which damage may result in a financial claim against the infringing party.

1. Disputes between Users

Private Dispute: Should a dispute arise between Drivers and Users and their private transaction, said dispute is between these parties exclusively. Corivolt is not responsible for fulfilling any function in any way or engaging in the dispute in any way.

Beneficial Resolution: The users agree that they will resolve their dispute in a manner that is mutually agreeable and/or as prescribed by any relevant agreement concluded between them, and for the attempted benefit of both parties.

Notification: Notwithstanding the above, these parties must inform Corivolt of the dispute for Corivolt to log the issues experienced, and to try assist both parties in whatever way it deems fit but is under no obligation to do so. 

1. Termination of Use 

IN ADDITION TO OUR OTHER RIGHTS HEREIN, WE RESERVE THE RIGHT TO RESTRICT AND/OR TERMINATE YOUR USE OF OUR APPLICATION IF YOU BREACH ANY OF OUR TERMS, OR FOR ANY OTHER REASON IN OUR SOLE DISCRETION PROVIDED THAT WE GIVE REASONABLE NOTICE TO YOU.

If you wish to terminate your agreement with us, you may do so by ending your use of our Application. Such termination will however not have any effect on the continued and comprehensive functioning or legitimacy of any lawful rights which we may have at the time of said termination.

In the event of termination of your agreement with these Driver Terms we will remove you from the Application and delete your profile in accordance with our data retention requirements.

1. Notices and Service Address

Each of the parties chooses their service address for the purposes of the giving of any notice, the serving of any process and for any other purposes arising from these Driver Terms as being:

• in the case of Corivolt, at support@corivolt.com; or
• in the case of a Driver, at the e-mail, cellphone number, and/or address provided when registering with us. 

Notwithstanding the above, any notice given in writing in English, and actually received by the party to whom the notice is addressed, will be deemed to have been properly given and received, notwithstanding that such notice has not been given in accordance with this clause.

1. Complaints and Support Enquiries

Should you have any complaints or support enquiries, please use the built-in prompts on the Application to contact us directly. 

1. General 

Relationship Between the Parties: The relationship of the parties, inter se, shall be governed by these Driver Terms and nothing contained herein shall be deemed to constitute a partnership, joint venture, employer/employee agreement, agency agreement, or the like between them. No party shall by the reasons of the actions of the other party incur any personal liability as co-partner to any third party.  Corivolt only provides software as a service, any formal engagement between users facilitated by the Application is between them privately, and for which Corivolt holds no responsibility. 

Force Majeure: If either party is prevented, whether in whole or in part, or delayed from performing any of its duties, functions or obligations under these Driver Terms, whether timeously or at all, due to an event out of their control (which for the purposes hereof shall mean war, political riots, civil commotions, electrical load-shedding or surges, legal prohibitions or restrictions, epidemics, pandemics, governmental lockdowns, fire, floods or other similar natural disasters), then such failure shall not constitute a breach under these Driver Terms, and the obligation to perform shall be suspended to the extent and during the continuance of such prevention provided that the parties shall use their reasonable commercial endeavours to minimise any delay occasioned

Change Without Notice: The Application and these Driver Terms are subject to change without notice. These Driver Terms are updated or amended from time to time and will be effective once we upload the amended Driver Terms to the Application. Your continued access or use of the Application constitutes your acceptance to be bound by these Driver Terms, as amended. It is your responsibility to read these Terms periodically to ensure you are aware of any changes.

No Indulgence: No indulgence, leniency or extension of time granted by Corivolt shall constitute a waiver of any of Corivolt’ rights under these Terms and, accordingly, Corivolt shall not be precluded as a consequence of having granted such indulgence, from exercising any rights against the client which may have arisen in the past or which might arise in the future.

Headings as Reference: The headings to the paragraphs in these Driver Terms are inserted for reference purposes only and will not affect the interpretation of any of the provisions to which they relate.  

Governing Law: Your access and/or use of the Application and/or the Services, any downloaded material from it and the operation of these Driver Terms (including any transaction concluded pursuant thereto) shall be governed by and construed in accordance with the laws of the Republic of South Africa.

Severability: Each sentence, paragraph, term, clause and provision of these Driver Terms and any portion thereof shall be considered severable and if for any reason, any such sentence, paragraph, term, clause or provision is held to be invalid, contrary to, or in conflict with any applicable present or future law or regulation or in terms of a final, binding judgment issued by any court, it shall to that extent be deemed not to form part hereof and shall not impair the operation of, or have any effect upon such other sentence, paragraph, term, clause or provision hereof as may otherwise remain valid or intelligible, which shall continue to be given full force and effect and bind the parties hereto.

Prohibited Provision: No term or condition of these Driver Terms is intended to breach any peremptory provisions of any consumer protection legislation and any regulations thereto ("Prohibited Provision").  Any breach of any such Prohibited Provision shall be governed by the provisions of severability above.

PAIA MANUAL

PREPARED IN TERMS OF SECTION 51 OF THE PROMOTION OF ACCESS TO INFORMATION ACT 2 OF 2000 (AS AMENDED) AND THE PROTECTION OF PERSONAL INFORMATION ACT 4 OF 2013 (AS AMENDED)

OF

CORIVOLT TECHNOLOGIES (PTY) LTD 

2026/340104/07

COMPILED: MAY 2026

1. INTRODUCTION 

Corivolt Technologies (Pty) Ltd (“Corivolt”) understands the importance of transparency and the Constitutional right of access to information and will do our outmost best to ensure that anyone who requires access to any record to fully exercise and protect their rights has access to the PAIA Guide prepared by the Regulator as well as assistance from us in undertaking the request process. Corivolt takes extreme care to ensure all the records we hold are protected from unlawful access and are processed in accordance with South African law. To this end, we have prepared this PAIA manual in accordance with the requirements of section 51 of PAIA to assist anyone where they seek to request access to information held by us under PAIA. 

1. DEFINITIONS AND INTERPRETATION 

In this Agreement, unless otherwise indicated by context, the following words and expressions bear the meanings assigned to them and cognate expressions bear corresponding meanings:

1. "CEO" means the Chief Executive Officer; 
2. "DIO" means the Deputy Information Officer; 
3. "IO" means Information Officer; 
4. "PAIA" means the Promotion of Access to Information Act, 2 of 2000, as amended; 
5. "POPI" means the Protection of Personal Information Act, 4 of 2013, as amended; 
6. "Regulator" means the Information Regulator established in terms of section 39 of POPI; 
7. "Regulations" means the regulations published in terms of section 92 of PAIA; and
8. "South Africa" means the Republic of South Africa. 
9. PURPOSE OF PAIA MANUAL 

The purpose of this PAIA manual is to assist anyone to: 

1. review the categories of records we hold which are available without having to submit a formal PAIA request;
2. understand how to make a request for access to a record of ours, by providing a description of the subjects on which we hold records and the categories of records held under each subject;
3. review the types of records which are available in accordance with any other legislation;
4. access all the relevant contact details of the IO and DIO of Corivolt who will assist with the records anyone intends to access;
5. understand how to access the guide on how to use PAIA, as updated by the Regulator;
6. understand whether we will process personal information, the purposes for which we process personal information and the description of the categories of data subjects and of the information or categories of information relating thereto; 
7. distinguish the categories of data subjects and of the information or categories of information relating thereto;
8. identify the third parties to whom personal information may be supplied by us;
9. identify if we have planned to transfer or process personal information outside of South Africa and the parties to whom the personal information may be transferred; and
10. understand the appropriate security measures we employ to ensure the confidentiality, integrity, and availability of the personal information we process. 
11. GUIDE ON HOW TO USE PAIA AND HOW TO OBTAIN ACCESS TO THE GUIDE
12. The Regulator has, in terms of section 10(1) of PAIA, updated and made available the revised Guide on how to use PAIA (“PAIA Guide”), in an easily comprehensible form and manner, as may reasonably be required by a person who wishes to exercise any right contemplated in PAIA and POPI. 
13. The Regulator has made the PAIA Guide available in each of the official languages of South Africa and in braille. 
14. The PAIA Guide contains the following: 
    1. The objects of PAIA as well as POPI; 
    2. How to access the postal address, telephone number and email address of every registered IO and DIO (for both public and private bodies); 
    3. The manner and form of request for: 
       1. access to a record of a public body contemplated in section 11 of PAIA; and 
       2. access to a record of a private body contemplated in section 50 of PAIA.
    4. the assistance available from the IO of a body in terms of PAIA and POPI;
    5. the assistance available from the Regulator in terms of PAIA and POPI;
    6. all remedies in law available regarding an act or failure to act in respect of a right or duty conferred or imposed by PAIA and POPI, including the manner of lodging – 
       1. an internal appeal; 
       2. a complaint to the Regulator; and 
       3. an application with a court against a decision by the IO of a public body, a decision on internal appeal or a decision by the Regulator or a decision of the head of a private body;
    7. the provisions of sections 14 and 51 of PAIA requiring a public body and private body, respectively, to compile a manual, and how to obtain access to a manual; 
    8. the provisions of sections 15 and 52 of PAIA providing for the voluntary disclosure of categories of records by a public body and private body, respectively;
    9. the notices issued in terms of sections 22 and 54 of PAIA regarding fees to be paid in relation to requests for access; and
    10. the Regulations. 
15. Anyone can inspect or make copies of the PAIA Guide from the office of the Regulator, during normal working hours. 
16. The PAIA Guide can also be obtained - 
    1. upon request to Corivolt's IO;
    2. from the website of the Regulator.
17. A copy of the PAIA Guide is also available in the following two official languages, for public inspection during normal office hours-
    1. English; and
    2. Sesotho. 
18. CONTACT DETAILS FOR ACCESS TO INFORMATION
19. INFORMATION OFFICER

Name:

Annah Maphela Ramollo

Telephone:

+2761 220 5526

Email:

support@corivolt.com

1. GENERAL CONTACT: 

Email: support@corivolt.com

1. HEAD OFFICE 

Physical Address: 342 GA Shiloane Dubula Mentz, Mankweng, Polokwane, Limpopo, 0727

Postal Address: As above. 

Website: http://corivolt.com/

1. PROCEDURE TO REQUEST ACCESS TO INFORMATION
2. A request for access to information for a record held by the company must be made on a form which corresponds substantially to that of Form 2 along with proof of payment of the prescribed fee to Corivolt's IO at the details listed 5. 
3. When completing Form 2 or a form substantially similar, a requester must provide clear and accurate information and clearly state the right which the requestor seeks to exercise or protect, the record which they are seeking to access and an explanation as to how such record will assist them to exercise or protect their rights.
4. Corivolt has 30 (thirty) days within which to respond to any request received. Once a decision has been made, the company’s IO will inform a requester of their decision whether to grant or refuse a request and any fees payable on a form that corresponds substantially to that of Form 3 of the Regulations. 
5. Corivolt may refuse a request for access to a record on any of the grounds listed in Chapter 4 of PAIA (which are listed in the PAIA Guide). 
6. A requestor is required to pay the request fee before a request will be processed. The request fee is listed in Annexure B to the Regulations. The current request fee payable is R140.00 (one hundred and forty Rand) per request. 
7. The request fee must be paid into Corivolt's nominated bank account, which details are available from our IO or DIO on request. 
8. REMEDIES
9. If a requestor is unhappy with a decision made, they may submit a complaint to the Regulator. 
10. A complaint to the Regulator must be made on a form which corresponds substantially to that of Form 5 of the Regulations. A complaint to the Regulator must be lodged within 180 (one hundred and eighty) days of receipt of the decision from Corivolt.
11. The complaint will then follow the dispute resolution process described in the Regulations as well as the PAIA Guide. 
12. RECORDS WHICH ARE AVAILABLE WITHOUT REQUEST

The following records are made freely available by Corivolt and do not require any request to access: 

Category of records

Types of the Record 

Where Available  

Corivolt Policies

Terms of Use

On Website

Corivolt Policies

Privacy policy

On Website

1. RECORDS WHICH ARE AVAILABLE IN ACCORDANCE WITH OTHER LEGISLATION

The following records are freely available to the public in accordance with legislation:

Category of Records

Applicable Legislation

Memorandum of Incorporation 

Companies Act 71 of 2008

PAIA Manual

Promotion of Access to Information Act 2 of 2000

Privacy Policy

Protection of Personal Information Act 4 of 2013

1. SUBJECTS AND CATEGORIES OF RECORDS HELD 

Corivolt holds records on the following subjects: 

Subject of Records

Categories of Records

Company Secretarial

Memorandum of Incorporation; resolutions, director registrations, minutes of meetings

Human Resources

HR policies and procedures; available employment opportunities; employee records

Finance 

Banking/bank account records; contractual agreements, accounting records, financial statements and reports, invoices

Intellectual Property

Trademarks, copyright, knowhow, and contractual agreements; original designs 

Tax

Income tax records, contractual agreements

Commercial Agreements

Service level agreements; contractor agreements

Information Technology

Software licenses, data protection measures, data retention formulae, breach recovery processes

1. PROCESSING OF PERSONAL INFORMATION
2. Purpose of Processing 
   1. Corivolt processes personal information under one or more lawful bases. We therefore processes personal information in the following circumstances: 
      1. to provide our services to our users and drivers;
      2. to receive and accept services;
      3. to provide it to authorised third party service providers who need personal information to provide services to us (such as payment service providers);
      4. to provide it to mandated government authorities when instructed to do so for legal compliance only (such as SARS);
      5. to improve experiences on our website through analytical data.
3. Data Subjects and Information Processed

As a responsible party, we process the following information from the following list of data subjects: 

Data Subjects

Personal Information that may be processed

Users / Drivers

Information from on-boarding which includes personal information; contact details; company information; support enquiries.

Service Providers 

Company information such as name, registration number, VAT information, registered address, Information obtained from service level agreements such as, trade secrets confidential information and banking information. 

Employees / Possible Employees / Directors / Shareholders

Full name, identify documentation, address, contact information, educational qualifications (including curriculum vitae), gender, race, banking information, and tax information. 

Independent Contractors / Sub-Contractors

Company information such as name, registration number, VAT information, registered address, and/or personal information such as full name, address, identity number, contact information, and information obtained from contractual agreements such as confidential information, banking information and/or tax information.

1. Third Party Recipients to Whom We Share Personal Information 

In accordance with our operational requirements, we share personal information with the following third parties: 

Category of personal information

Recipients or Categories of Recipients to whom the personal information may be supplied

Marketing, Financial, Transactional, Contractual

General business software to provide services.

Identity, Contact, Financial, Transactional, Contractual, Technical and Usage data.

General business software to provide services.

Financial Data

Payment gateway provider

1. International Transfers
   1. Corivolt may transfer personal information outside of South Africa in the following circumstances: 
      1. Personal information which is stored using secure cloud severs hosted outside of South Africa.
      2. Service providers including software for business operation, based outside of South Africa. 
      3. Personal information may be shared within the Corivolt group of organisations. 
   2. Whenever we transfer any personal information outside of South Africa, we always ensure a similar degree of protection is afforded to it by ensuring there are contracts in place with all such third parties, providing warranties that they will process the personal information at standards equal to or better than those applied by us. 
2. Data Security 

To prevent the personal information we process from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed we use industry standard cybersecurity measures. All information processed is also restricted to only those individuals who need access. 

1. AVAILABILITY OF PAIA MANUAL 
2. A copy of this PAIA Manual is available- 
   1. on our website, at http://corivolt.com/;  
   2. to any person upon request and upon the payment of a reasonable prescribed fee; and
   3. to the Information Regulator upon request.
3. The fee for a copy of this PAIA Manual, as contemplated in Annexure B of the Regulations, shall be payable per each A4-size photocopy made. 
4. UPDATE TO THIS PAIA MANUAL 
5. This PAIA Manual will be regularly updated by Corivolt's IO. 
6. This PAIA Manual was last updated on 25 May 2026.

Thank you for your interest and if you have any questions, please direct them to the Information Officer. 

Information Officer